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Policies

Sales Policy:

 

By placing an order, you agree that you have read, understand and accept our store policies.

All SALES ARE FINAL.

We require our buyers to provide us with a valid business tax ID and a

minimum purchase order of $100 per order. If you do not have a valid

business tax ID, please contact us for more information.

Payment Policy:

We accept all major credit cards: Visa, MasterCard, Discover, and American

Express.

Your credit card will be charged once your order is shipped.

Your billing information must match with your credit card number; otherwise

your order is subject to cancellation or delayed shipment.

COD: First time customers must provide three (3) business references of companies that they do COD business with, or will have to use a credit/debit card for the first order.

All CODs must be Money Order or Cashier's Check and should be made out to Treasures & Treasures, not Wholesalebagstore.com.

ALL COD orders will be charged a $10 COD fee that FEDEX charges us to collect COD from the customers.

Return Policy:

All Sales are Final sales.

It is your responsiblity to inspect all merchandise upon receiving for any manufacturer's defects - we are NOT responisble for any items once they have left your store.

Any claim for defective items must be reported to us via E-mail at orders@wholesalebagstore.com within five business days from the date you receive the shipment. A Return Authorization Number will then be issued. We do not accept any defect claim requests after the five-day period is over or item that has been used or damaged for any reason. Each claimed defect item needs to be returned in original package with a copy of your invoice or it will be identified as misusage defect.

A restocking fee of 15% will be subtracted from any returns that is not manufacturer's defect or shipping error.

All returns are STORE CREDIT only to be applied to your next order via the comment box. No refunds, no exceptions.

Return Shipping: As we offer the free shipping special for orders over $300, any returns from orders that were shipped free of charge will have to be returned at the customer's expense. If the customer paid shipping for the order, they will be sent a FedEx return label via email or can ship the item back via USPS for a credit of the shipping cost.

No refunds or exchanges are given on closeout(sale) items.

Free Shipping on all orders above $300 ( Excludes all Luggage items and Market Totes and US Ground Service Only)

Refused Packages: Any refused or returned orders will be charged a 15% restocking fee as well as shipping, if granted free shipping on the order, upon receiving the package.

New Discount Rates:

We now offer following Discount Rates on all orders over $500.00.

$500.00 to $999.99 - 2% Discount

$1,000.00 to $2,999.99 - 5% Discount

$3,000.00 to $4,999.99 - 7% Discount

$5,000.00 and up - 7% Discount

New Customer Verification:

It is our policy to verify all our first time customers in order to protect ourselves and our customers against credit card fraud. We could request information like a copy of the Drivers License or a copy of the credit card used to make the purchase in order to establish you as a valid customer. This for your security and helps us prevent credit card fraud. We aplogize for any inconvenience that this might cause you.

We do not tolerate credit card fraud, which is a felony. If it is determined that an attempted order is fraudulent, we will report all documents and ip addreses information to the FBI, at http://www.ifccfbi.gov

 

Fedex Transit Time and Procedures:

Please 24-48 hrs to process your order. If you need your order shipped express, please submit prior to 3 pm of the day you need it shipped.

Transit Time Delays - We are not responsible for any Transit Time delays caused by Fedex. You need to contact Fedex within 15 days to receive any refunds.

Saturday Delivery - Fedx requires us to put Saturday delivery in order to deliver packages on Saturday. There is an additional charge for this service.

For more information contact us at 770-623-1299

 

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